Frequently Asked Questions
Everything you need to know about your Shapeshifters experience.
How do I determine my correct size?
We provide a comprehensive size guide on every product page. Since our garments are designed for a precision fit, we recommend taking your measurements and comparing them to our chart before placing an order.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain intimate apparel items are final sale.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 10-15 business days.
Do you offer international shipping?
Yes, Shapeshifters ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
How should I care for my Shapeshifters garments?
To maintain the integrity of our technical fabrics, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Avoid using bleach or fabric softeners.
Can I modify or cancel my order after it has been placed?
Our team processes orders quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.